Frequently asked questions 

How can I track my order?

Once your order has been dispatched, you will receive an email from us containing a shipping confirmation. This email will include the relevant tracking number(s) for your package.

Do you match prices if an item goes on sale after my purchase?
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by email; they'll gladly assist you.

Can I order comradesvive insoles locally?

At the moment, you can only purchase genuine ComradesVive insoles directly from our official website. We have established ourselves as a prominent global brand in the insole industry, which unfortunately has attracted counterfeit resellers. These unauthorized sellers often advertise inferior products under our brand name.

We urge you to remain cautious and informed about this issue, as these counterfeit products do not uphold the same level of quality, customer service, or expert guidance that we provide. To ensure you receive authentic ComradesVive insoles, we recommend purchasing exclusively from our official website, as we do not currently offer our products on Amazon or other platforms.

How do I unsubscribe from any of your mailing lists?
A quick and easy way to unsubscribe from our mailing list.
Email us and one of our customer service representatives will unsubscribe your email address.

Does comradesvive insoles help with plantar fasciitis?

ComradesVive insoles are specifically crafted to address the needs of individuals suffering from plantar fasciitis, a condition characterized by heel pain and inflammation of the plantar fascia. These insoles are designed to alleviate discomfort by offering exceptional arch support, which helps to distribute pressure evenly along the foot and reduce strain on the plantar fascia. Furthermore, ComradesVive insoles often incorporate cushioning and shock absorption features, providing additional comfort and minimizing the impact experienced during walking or other activities.

It's important to remember that the effectiveness of ComradesVive insoles can vary from person to person. Consulting with a healthcare professional or podiatrist is advised to obtain personalized advice tailored to your needs.

Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.

What forms of payment do you accept?
We currently accept  Visa, MasterCard, Discover, and American Express for all orders.

How can I choose the right size for my comradesvive insoles?

To determine the optimal size for your ComradesVive insoles, we've simplified the process for you. Whether you prefer indicating your US shoe size or providing precise foot measurements, we'll ensure a tailored fit that suits your needs. Our insoles are designed to seamlessly integrate into a variety of shoe styles and sizes. Additionally, they can be placed over your existing insoles and trimmed as necessary, guaranteeing a comfortable and customized fit. We strive to deliver an exceptional experience, prioritizing your comfort every step of the way.

How long does it take to receive my comradesvive insoles?

The delivery duration for receiving your ComradesVive insoles is generally expected to range from 5 to 15 days. However, it is important to note that in some cases, the delivery time may be shorter than the estimated range. We work diligently to process and ship orders as quickly as possible, and we are constantly striving to exceed your expectations. Rest assured that we will make every effort to deliver your ComradesVive insoles to you in the shortest possible time frame, ensuring a swift and satisfactory shopping experience.

What if I have wide shoes?

ComradesVive insoles are designed to have a standard width to fit most shoe sizes. However, if you have wide feet or wide shoes, you may find that the insoles are narrower than what you prefer. In such cases, we recommend selecting a larger size or considering alternative insoles specifically designed for wide feet or wide shoes. It's important to ensure a comfortable fit that accommodates the width of your feet and shoes to maximize the benefits of the insoles.