Return Policy

How We Process a Refund

All refunds can only be paid back to you using the same payment method you used to purchase

Cancellation Policy:

 At ComradesVive, we understand the need for flexibility, and we have established certain guidelines for order cancellations:

  • We accept order cancellations within 24 hours of the initial placement.
  • If your order has already been shipped, we regret to inform you that cancellation is no longer possible.

Return Policy:

We take pride in the quality of our products and offer a generous 45-day money-back guarantee. We want you to have ample time to thoroughly test our products and determine their suitability for your daily life.

If, for any reason, you find yourself dissatisfied with the product, whether it's due to size, fit, color, or any other reason, you have a 45-day period starting from the date of receipt to contact us and initiate the return process.

Please keep the following details in mind regarding returns:

  • Products that have been excessively or unusually used, including those that have been broken, cut in half, or burned, are not eligible for a refund under our money-back guarantee. However, it's worth noting that our ComradesVive Insoles can be trimmed to fit your needs.
  • In some cases, we may request you to provide photographic evidence of any damage incurred before proceeding with the refund or return process.

We are committed to addressing any concerns you may have and ensuring your utmost satisfaction with our products. Should you have any further inquiries or require assistance with cancellations or returns, please don't hesitate to reach out to our dedicated customer support team. Support@comradesvive.com