Shipping Policy

We offer complimentary shipping to more than 50 countries worldwide! Take a look at the estimated delivery timeframes below to get a better understanding of when you can expect to receive your order. Once you've placed an order, please allow 1-3 business days for us to process and dispatch it.

The shipping duration generally falls within the range of 5 to 15 business days

Every order is equipped with tracking capabilities and is accompanied by a money-back guarantee in case the delivery is unsuccessful. As soon as your order is dispatched, you'll receive a tracking number. Please note that it may take 24-72 hours for the tracking information to update after dispatch.

The timeframes mentioned above are estimations, and it's worth noting that most packages usually arrive earlier than indicated . It usually take 5 to 8 days .

If the shipping details are not displaying or updating, rest assured that your order is en route, even though the tracking status may be slightly delayed. Simply check back later for updated information.

To ensure swifter delivery, we leverage the services of USPS, Yun Express, CNE, and local postal services.

What if you need to modify your shipping address? Please bear in mind that we can only update your shipping address within

 

24 hours of placing your order. If the request is made later than this, your order will likely have already been dispatched. In such cases, kindly contact us at support@comradesvive.com to make the necessary changes.

Once your order is in transit, we regret to inform you that we will be unable to update the shipping address. For assistance with delivery coordination, please directly contact the shipping couriers.

 Please be aware that we cannot assume responsibility for any issues with delivery resulting from an incorrect address provided by you.

 What if your order fails to arrive? Rest assured, we've got you covered with a free

reshipment or a potential refund if your package doesn't reach you within 15 business days and we are unable to locate it. We kindly request up to 5 business days to conduct an investigation.

 If the tracking status indicates "delivered" but you haven't received your package, we recommend reaching out to your roommates, neighbors, property managers, etc., as they may have received it on your behalf but forgot to inform you. If you have exhausted all possibilities and are still unable to locate your package, please contact us at support@comradesvive.com. In the event that we are unable to resolve the issue with the courier, we will reship your order at no additional cost.

 Please don't hesitate to contact us if you have any further inquiries or concerns.